Terms of Service

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for use by businesses operating in the United States.

3.2 Account Creation

To use the Service, you must create an account using a valid email address. You may authenticate via magic link (email code) or Google OAuth. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@skedron.com if you become aware of any unauthorized use of your account.

3.3 Organization and Roles

Accounts are organized into organizations. Organization administrators may invite other users, assign roles, and manage permissions. You are responsible for ensuring that users you invite comply with these Terms. The organization administrator is responsible for managing access rights and revoking access for users who should no longer have it.

5.1 Representations Regarding Lawful Business

By using the Service, you represent and warrant that: (a) your business is duly licensed and authorized to operate in each jurisdiction where you conduct business; (b) your business does not engage in, facilitate, or knowingly benefit from human trafficking, sexual exploitation, forced labor, or any other illegal activity; and (c) you will promptly notify Skedron if you become aware that any user of your account is using the Service in connection with illegal activity.

A breach of this Section 5.1 constitutes a material breach of these Terms entitling Skedron to immediately terminate your account without notice, without refund, and without liability. Your indemnification obligations under Section 14.1 expressly cover any claims, damages, fines, or penalties arising from your breach of this Section.

5.2 Law Enforcement Cooperation

Skedron reserves the right to cooperate fully with law enforcement authorities and regulatory agencies investigating potential illegal activity conducted through the Service. This cooperation may include, without limitation:

• Disclosing account information, usage data, and Customer Data in response to valid legal process (subpoenas, court orders, warrants) or as otherwise required or permitted by applicable law.
• Preserving account data beyond normal retention periods when required by a litigation hold, preservation order, or law enforcement request, even if the account has been terminated.
• Suspending or restricting access to an account during an active law enforcement investigation, without prior notice to the account holder where notice is prohibited by law or could compromise the investigation.
• Voluntarily reporting suspected illegal activity — including suspected human trafficking, exploitation, or fraud — to appropriate law enforcement agencies, even absent a subpoena or legal process.

Skedron will not be liable to you or any third party for any actions taken in good faith pursuant to this Section 5.2, including account suspension, data preservation, or disclosure to law enforcement. Where legally permitted, Skedron will notify you of law enforcement requests affecting your account.

6.1 A2P 10DLC Registration

Businesses using SMS features must complete A2P 10DLC registration as required by U.S. carrier regulations. Skedron facilitates this registration process through our telecommunications provider. You are responsible for providing accurate business information during registration. Providing false or misleading registration information may result in suspension of SMS capabilities and termination of your account.

6.2 Consent Requirements

You are solely responsible for obtaining proper consent from your clients before sending them SMS messages through the Service. This includes:

• Express written consent for marketing messages (if applicable).
• Prior express consent for transactional messages (appointment confirmations, reminders, cancellations).
• Compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act (for any email communications), and all applicable federal and state regulations.
• Maintaining records of consent sufficient to demonstrate compliance.

6.3 Opt-Out Handling

Skedron automatically processes industry-standard opt-out keywords. When a client replies STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message sent through the Service, Skedron will immediately flag that client as opted out, block all further SMS messages to that number (including appointment confirmations, reminders, and manual messages), and record the opt-out event for compliance purposes.

A client may opt back in by replying START, UNSTOP, or SUBSCRIBE. Skedron will restore messaging capabilities and record the opt-in event.

You may view each client's current SMS consent status in the Skedron dashboard. While Skedron enforces opt-out handling at the platform level, you remain responsible for maintaining your own records of initial consent and for complying with all applicable laws governing SMS communications to your clients.

6.4 Message Content and Delivery

You are solely responsible for the content of messages you send through the Service. You agree not to send messages that are deceptive, misleading, or in violation of any law or regulation.

Skedron does not guarantee the delivery of any SMS message. Message delivery depends on telecommunications carriers, recipient device status, and other factors outside our control. We are not liable for any damages arising from failed, delayed, or undelivered messages.

7.1 Your Client Data

You retain all ownership rights to the client data you enter into the Service. Skedron processes this data solely to provide the Service to you. Our handling of client data is governed by our Data Processing Agreement and Privacy Policy.

7.2 Your Privacy Obligations

You are responsible for complying with all applicable privacy laws regarding the personal information of your clients that you collect, store, and process through the Service. This includes maintaining appropriate privacy notices and obtaining any required consents. You represent and warrant that you have all necessary rights and consents to submit client data to the Service.

7.3 Data Accuracy

You are solely responsible for the accuracy, quality, and legality of client data you enter into the Service. Skedron does not verify, validate, or assume responsibility for the accuracy of any data submitted by you or your users.

7.4 Data Export

You may request an export of your data at any time by contacting support@skedron.com.

8.1 Our Rights

The Service, including all software, designs, text, graphics, APIs, and other content (excluding your data), is owned by Skedron and protected by copyright, trademark, trade secret, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited license described in Section 4.

8.2 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, modify, and incorporate that feedback into the Service without obligation, compensation, or attribution to you.

9.1 Fees

Access to the Service requires a paid subscription. Fees are as communicated to you during signup, published on our website, or as agreed in a separate order form. All fees are in U.S. dollars and are non-refundable except as required by law or as expressly stated in these Terms. Subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current rate unless you cancel before the renewal date. We will send a reminder notice at least 7 days before each renewal. We reserve the right to change our fees upon 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new fees.

9.2 Payment Processing

Payments are processed by our third-party payment processor (currently Stripe). By providing payment information, you agree to the payment processor's applicable terms and conditions. We do not store your payment card information on our servers. You are responsible for keeping your payment information current.

9.3 SMS Costs

SMS messages sent through the Service may incur additional per-message charges as communicated to you during setup or published on our website. SMS usage is tracked and reported in your account dashboard. You are responsible for all SMS charges incurred by your account, including messages sent by users you have authorized.

9.4 Taxes

Fees are exclusive of all taxes, levies, and duties. You are responsible for all applicable taxes, except for taxes on Skedron's net income.

10.1 Availability

We strive to maintain the Service's availability but do not guarantee uninterrupted or error-free operation. No specific uptime or service level is guaranteed unless separately agreed in writing. We may perform scheduled maintenance with reasonable advance notice. We are not liable for any downtime or data loss resulting from maintenance, system failures, or circumstances beyond our reasonable control.

10.2 Modifications

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that adversely affect your use of the Service. Continued use after notice constitutes acceptance of the modifications.

11.1 By You

You may cancel your subscription at any time by contacting support@skedron.com. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for partial billing periods.

11.2 By Us

We may suspend or terminate your access to the Service immediately and without prior notice if: (a) you materially breach these Terms; (b) you fail to pay fees when due after 30 days' written notice; (c) you engage in illegal activity through the Service; or (d) we reasonably believe your use poses an imminent risk to the Service, its security, or other users. For non-material breaches, we will provide notice and a 30-day opportunity to cure.

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days after termination, during which time you may request a data export. After 90 days, all data associated with your account will be permanently deleted.

11.4 Survival

The following sections survive termination of these Terms: Lawful Business Representations and Law Enforcement Cooperation (Sections 5.1 and 5.2), Intellectual Property (Section 8), Disclaimers (Section 12), Limitation of Liability (Section 13), Indemnification (Section 14), Dispute Resolution (Section 15, including the Binding Arbitration, Texas DTPA Waiver, Time Limitation on Claims, and Class Action Waiver), and General Provisions (Section 16).

14.1 By You

You agree to indemnify, defend, and hold harmless Skedron and its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including the TCPA, CCPA, and other privacy or telecommunications laws; (d) your violation of any third-party rights, including privacy rights of your clients; (e) the content of messages you send through the Service; (f) the accuracy, legality, or appropriateness of client data you submit to the Service; or (g) any claim by a third party arising from your use of the Service.

14.2 By Skedron

Skedron agrees to indemnify, defend, and hold harmless you and your officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to: (a) Skedron's infringement or misappropriation of a third party's intellectual property rights by the Service as provided to you; or (b) Skedron's gross negligence or willful misconduct in its handling of Customer Data in violation of the Data Processing Agreement. Skedron's obligations under clause (a) do not apply to claims arising from: (i) your modification of the Service or combination of the Service with products, services, or data not provided by Skedron; (ii) your continued use of the Service after Skedron notifies you to cease use due to a potential infringement claim; or (iii) your use of the Service in violation of these Terms.

Skedron's indemnification obligations under this Section 14.2 are subject to the limitation of liability in Section 13, except for claims arising from Skedron's willful misconduct.

14.3 Indemnification Procedure

The indemnified party must: (a) promptly notify the indemnifying party in writing of any claim (provided that failure to provide timely notice only reduces the indemnifying party's obligations to the extent it is materially prejudiced); (b) grant the indemnifying party sole control of the defense and settlement of the claim; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party may not settle any claim in a manner that imposes obligations on the indemnified party without the indemnified party's prior written consent.

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

15.2 Informal Resolution

Before filing any legal claim, you agree to contact us at legal@skedron.com and attempt to resolve the dispute informally for at least 30 days.

15.3 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through informal resolution under Section 15.2 shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Harris County, Texas. The arbitrator shall apply the substantive law of the State of Texas. The arbitrator's award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Each party shall bear its own attorneys' fees and costs in connection with the arbitration, unless the arbitrator determines that a party's claims or defenses were frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party. The arbitrator's fees and AAA administrative costs shall be shared equally, except that Skedron will pay the Customer's share if it exceeds what the Customer would have paid in court filing fees.

15.4 Exceptions to Arbitration

Notwithstanding Section 15.3, either party may: (a) bring an individual action in small claims court for disputes within the court's jurisdictional amount; or (b) seek injunctive or other equitable relief in the state or federal courts located in Harris County, Texas to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations. For any court proceeding under this exception, you irrevocably consent to the personal jurisdiction and venue of the courts in Harris County, Texas and waive any objection based on inconvenient forum.

15.5 Texas DTPA Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU KNOWINGLY AND VOLUNTARILY WAIVE ANY AND ALL RIGHTS AND REMEDIES UNDER THE TEXAS DECEPTIVE TRADE PRACTICES–CONSUMER PROTECTION ACT (TEX. BUS. & COM. CODE § 17.41 ET SEQ.) ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS. YOU ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO CONSULT WITH AN ATTORNEY OF YOUR CHOOSING REGARDING THIS WAIVER BEFORE AGREEING TO THESE TERMS.

15.6 Time Limitation on Claims

ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED. THIS LIMITATION APPLIES REGARDLESS OF ANY STATUTE OF LIMITATIONS THAT MIGHT OTHERWISE APPLY, EXCEPT WHERE APPLICABLE LAW PROHIBITS CONTRACTUAL MODIFICATION OF THE LIMITATIONS PERIOD FOR A PARTICULAR CLAIM.

15.7 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST SKEDRON. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE, THEN THE ENTIRETY OF THE ARBITRATION AGREEMENT IN SECTION 15.3 SHALL BE NULL AND VOID (BUT ALL OTHER PROVISIONS OF THESE TERMS SHALL REMAIN IN EFFECT).